RETURNS

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Ampersand Bakehouse does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please email hello@ampersandbakehouse.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. 

CANCELLATIONS

All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations. However, at its sole discretion, Ampersand Bakehouse may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For order cancellation requests, please email hello@ampersandbakehouse.com. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.